Time to think

Return Form

You wish to return your order? Fill out the form below to get a quick response from our customer service team. The form provides us with all the necessary information we need in order to begin processing your return as soon as possible.

Faulty or damaged items

Sometimes, in reality very rarely, you may get a damaged or defective product. If this happens, please contact us immediately or within 48 hours to replace it with another one. If you think the product is damaged due to poor packaging, please let us know by sending pictures of the package at the time of arrival.

If you return an order due to a mistake on our part or because it is damaged or defective, we will refund the shipping costs incurred when sending back the order.

We check all items returned as damaged or defective. If it turns out there was no damage or defect, or no mistake was made by our side, we reserve the right to re-charge your items and reimburse all related fees and costs.

30-day return period

If you decide that you no longer want your order you can return your products within 30 days of making the order. We will refund the entire amount.

Please, note that in order to accept the return the heating panels should not have been installed, assembled, or used in any way and must be returned with their original packaging.

Please contact our customer service team to arrange the return and refund.

If you return a product that is not damaged and there was no delivery error on our part, all shipping costs are at your expense.

Refund Policy

Refunds made by credit card, Epay or PayPal will be received according to the terms and conditions of the bank institution, Epay or PayPal approximately 20 working days after the items were received in our warehouse.

When we make the refund, we will send you a confirmation email with the refund amount and other payment details.

If the order was paid COD, the amount is refunded the same way i.e. you send back the order via COD of the same amount and send us a Return Form prior to sending the item back.

As a user who has placed an order within the territory of Bulgaria, you are entitled to a 14-day period to cancel your order. For more information, please read our Terms and Conditions.